Customer Engagement and Arrears Safety Net

Customer Engagement and Arrears Safety Net

It’s been over six months since the nation entered ‘lockdown’ and despite missing the ‘good old days’, we have all begun to adapt to a new normal.

As we continue to practice social distancing and working from home (‘WFH’) to minimise the spread of coronavirus, it is vitally important that businesses have effective tools and strategies in place in order to adapt.

‘Lockdown’; and the resulting full-scale, countrywide WFH deployment could easily be referred to as the ‘Eighth Wonder of the World’ but despite proving how adaptable we can be when push comes to shove, COVID-19 also left us with numerous additional commercial problems which, in many cases, are even harder to solve.

One of these is unquestionably the effect it has on a creditor’s arrears process. Challenges include:

  • Resource
  • New processes (E.G. payment holidays)
  • Call volumes
  • Increased arrears
  • Reduced revenue
  • Customer churn

At Themis Global, we’re committed to keeping companies like yours connected with your Customers – especially when disruptions and frequent changes make normal communication more difficult.

Once our intelligent solutions are embedded within your Customer arrears strategy flow, they provide a robust safety net; safeguarding your business by significantly reducing the number of lost customers, decreasing resource requirements (smart signposting) and increasing not only recoveries, but also your future earnings - all from an ultra-cost effective, future proof and risk free environment!

Are you experiencing any of the below?: 

  • Unable to answer inbound calls?
  • Struggling to contact your Customers?
  • Increasing arrears? 
  • Decreasing recoveries/future revenues?

Themis Global can help you solve all of these challenges, and more. Get in touch to find out how or visit us at



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