News

Themis Global, the award winning Customer Engagement and Retention specialists, are proud to announce that they have achieved the International Organisation for Standardisation (ISO) 27001 Information Security Standard.

ISO 27001 is an international standard that recognises Themis Global’s dedication to managing information security and potential security risks. The standard encompasses all of their people, processes & technology; and guarantees the robustness and quality of Themis Global’s risk management processes.

Themis Global Shortlisted

Following their success at the 2017 CICM British Credit Awards, THEMIS GLOBAL are thrilled to have once again been shortlisted for the ‘Third Party Debt Collection Team of the Year’ award at the upcoming CICM British Credit Awards 2018.

THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted as a finalist at the upcoming Credit Excellence Awards 2017.

Commenting on the news, Michael Court (Co-Founder and Director) said, “Following our recent success at the British Credit Awards 2017, it is humbling that our achievements have once again been recognised at the highest level. The Guoman Tower Hotel is an iconic London venue and October 3rd promises to be an incredibly exciting night. #loveyourcustomers”

THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted for two awards at the upcoming Credit Awards 2017.

Commenting on the news that Themis Global had been shortlisted for both the ‘Best Specialist Collections & Recoveries Business’ and ‘Best Outsourced Collections Provider’ awards, Michael Court (Director and Co-Founder) said, “Following our recent success at the British Credit Awards 2017, we are thrilled that our achievements have once again been recognised at the highest level. Congratulations to our clients and everyone at Team Themis, as they are all part of this fantastic journey. Fingers and toes crossed for the 11th May! #loveyourcustomers”

In my opinion, the biggest frustration within a collections environment that is not measured or challenged enough is the amount of outstanding debts that remain on a ‘query’ status throughout the whole lifecycle of an account. At any one time there are billions of pounds worth of unrecoverable ‘on hold’ debt in the UK and to address this problem, a drastic change in how these are managed needs to take place.

Following multi-industry consultation, Ofcom have issued a revised statement of policy on the persistent misuse of an electronic communications network or service.Policy changes are set to go live on the 1st March 2017.

Main changes are centred on the inclusion of ‘Agent Behaviour’ and their determination to reduce/eliminate ‘Silent and Abandoned Calls’ and ‘Repeated Misuse’ and is set to alter the outbound dialling landscape.

Abandoned Calls

DISCLAIMER: For those of you who are happily divorced, DON’T PANIC! I am not suggesting that you run round to your ex’s and get down on one knee!

I’m talking about ‘Customer’ re-engagement and three scenarios where focus appears to be lacking;

THEMIS GLOBAL are thrilled to have been shortlisted for the ‘Third Party Debt Collection Team of the Year’ award at the upcoming CICM British Credit Awards 2017.

Michael Court (Director and Co-Founder) commented, “Awesome! Receiving recognition from the CICM is the icing on our 2016 cake. I would like to thank all of our clients and everyone associated with Themis Global for what has been an incredible year so far”.

Mark Robertson (Director and Co-Founder) commented, “We are very proud that our innovative solutions have once again been recognised following the astonishing recognition they received at the recent Utilities & Telecoms Awards. The Collections & Customer Service Awards is an unprecedented event, which brings the whole industry together to celebrate extraordinary achievement and we are really looking forward to it. Roll on November 24th!”

Themis Global provide an ultra compliant and controllable natural extension to their client’s internal collection strategies by providing risk adverse and cost effective escalation solutions, accessible in real-time via an online management portal.

Benefits include: