Every creditor experiences a decline in Customer engagement at some stage of their internal collection process. This is typically due to exhausted escalation touch points and/or lengthy gaps in their existing strategy flow. The same is true for debt purchasers. Conventionally, uplift is gained once they utilise the services of an outsourced debt collection agency, who are able to provide alternatively branded escalation points.
Unfortunately, this often occurs after the Customer has been lost and can also lead to a disjointed Customer journey, loss of oversight, added risk and significant financial cost.
Themis Global solves these issues by integrating their award winning, ultra cost effective engagement solution into their client’s internal flow, exactly where it is needed most. Their transparent and fully FCA authorised modelling promotes Customers to self cure, or where needed, re-engage with the creditor before their custom is lost.