News
It’s been over six months since the nation entered ‘lockdown’ and despite missing the ‘good old days’, we have all begun to adapt to a new normal.
As we continue to practice social distancing and working from home (‘WFH’) to minimise the spread of coronavirus, it is vitally important that businesses have effective tools and strategies in place in order to adapt.
‘Lockdown’; and the resulting full-scale, countrywide WFH deployment could easily be referred to as the ‘Eighth Wonder of the World’ but despite proving how adaptable we can be when push comes to shove, COVID-19 also left us with numerous additional commercial problems which, in many cases, are even harder to solve.
One of these is unquestionably the effect it has on a creditor’s arrears process. Challenges include:
- Resource
- New processes (E.G. payment holidays)
- Call volumes
- Increased arrears
- Reduced revenue
- Customer churn
At Themis Global, we’re committed to keeping companies like yours connected with your Customers – especially when disruptions and frequent changes make normal communication more difficult.
Once our intelligent solutions are embedded within your Customer arrears strategy flow, they provide a robust safety net; safeguarding your business by significantly reducing the number of lost customers, decreasing resource requirements (smart signposting) and increasing not only recoveries, but also your future earnings - all from an ultra-cost effective, future proof and risk free environment!
Are you experiencing any of the below?:
- Unable to answer inbound calls?
- Struggling to contact your Customers?
- Increasing arrears?
- Decreasing recoveries/future revenues?
Themis Global can help you solve all of these challenges, and more. Get in touch to find out how or visit us at www.themisglobal.co.uk
#loveyourcustomers
Themis Global, the award winning Customer Engagement and Retention specialists, are proud to announce that they have achieved the International Organisation for Standardisation (ISO) 27001 Information Security Standard.
ISO 27001 is an international standard that recognises Themis Global’s dedication to managing information security and potential security risks. The standard encompasses all of their people, processes & technology; and guarantees the robustness and quality of Themis Global’s risk management processes.
Conducted by the independent certification body, the British Standards Institution (BSI), Themis Global met or exceeded their rigorous assessment criterion which specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS) within the organisation. By applying and following the necessary steps to comply with this standard, Themis Global evidenced the identification, control and elimination of security risks, ultimately certifying the security practices adopted with their organisation.
They are thrilled to have received #ISO27001 accreditation from the BSI as it is only awarded to those who can demonstrate meeting the highest quality standards for information security management. #loveyourcustomers
ABOUT THEMIS GLOBAL
Themis Global's highly acclaimed and award winning teams develop targeted Customer Engagement and Retention Strategies for clients within a wide range of industry sectors including Financial, Telephony, Utility, Home Shopping, Insurance and Local Government. A partnership approach enables the creation and continued optimisation of bespoke solutions which quickly redefine the perception of what is achievable. #loveyourcustomers
FOR MORE INFORMATION, CONTACT
Themis Global Shortlisted
Following their success at the 2017 CICM British Credit Awards, THEMIS GLOBAL are thrilled to have once again been shortlisted for the ‘Third Party Debt Collection Team of the Year’ award at the upcoming CICM British Credit Awards 2018.
Michael Court (Co-Founder & Director) commented, “I am so, so proud that Themis have been shortlisted for this prestigious award once again. The recognition we received from the CICM in February helped us achieve exceptional results throughout 2017 and being given the opportunity to retain this award makes it extra special.
I would like to take this opportunity to wish everyone a Merry Christmas and a prosperous New Year.”
Themis Global provides ultra compliant, controllable and cost effective Customer engagement solutions to clients across every industry sector.
Benefits include:
· Significantly increased Customer engagement (52% average)
· Customer retention increased by 31% (driving future revenue)
· 100% of conventional outsourcing compliance risk eliminated
· Full control and oversight retained at all times
· Improved Customer outcomes
· Collection costs reduced by an average of 90.12%
· Overall client liquidation increased by over 12% (and rising)
To arrange a risk free pilot or request further information, please contact sales@themisglobal.co.uk
#loveyourcustomers www.themisglobal.co.uk
THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted as a finalist at the upcoming Credit Excellence Awards 2017.
Commenting on the news, Michael Court (Co-Founder and Director) said, “Following our recent success at the British Credit Awards 2017, it is humbling that our achievements have once again been recognised at the highest level. The Guoman Tower Hotel is an iconic London venue and October 3rd promises to be an incredibly exciting night. #loveyourcustomers”
Mark Robertson (Co-Founder and Director) added, “I am very proud that our cost effective Customer engagement and retention models have been acknowledged for the significant benefits they are realising for all of our clients. Being considered for a Credit Excellence Award is a dream come true!”
Themis Global provides ultra compliant, controllable and cost effective re-engagement solutions to clients across every industry sector.
Benefits include:
· Average Customer engagement of 52%
· Customer retention increased by over 30%
· Cost savings of up to 94%
· 100% of conventional outsourcing compliance risk eliminated
· Full control and oversight retained at all times
· Improved Customer journey
For further information, please visit www.themisglobal.co.uk or contact sales@themisglobal.co.uk.
Themis Global Brand ReviewEXCITING NEWS – Themis Global has completed a rigorous corporate brand review and is excited to unveil their new logo, tagline and an entirely new website.
The move comes after continued growth has seen Themis confirm their position as the industry’s only dedicated, FCA authorised Customer engagement and retention specialist. This signifies their intention to build on this expansion throughout 2017/18 by continuing to realise previously unseen performance metrics across all sectors.
THEMIS GLOBAL, the credit industry’s dedicated Customer engagement and retention specialists, have been shortlisted for two awards at the upcoming Credit Awards 2017.
Commenting on the news that Themis Global had been shortlisted for both the ‘Best Specialist Collections & Recoveries Business’ and ‘Best Outsourced Collections Provider’ awards, Michael Court (Director and Co-Founder) said, “Following our recent success at the British Credit Awards 2017, we are thrilled that our achievements have once again been recognised at the highest level. Congratulations to our clients and everyone at Team Themis, as they are all part of this fantastic journey. Fingers and toes crossed for the 11th May! #loveyourcustomers”
Ma...
In my opinion, the biggest frustration within a collections environment that is not measured or challenged enough is the amount of outstanding debts that remain on a ‘query’ status throughout the whole lifecycle of an account. At any one time there are billions of pounds worth of unrecoverable ‘on hold’ debt in the UK and to address this problem, a drastic change in how these are managed needs to take place.
Following multi-industry consultation, Ofcom have issued a revised statement of policy on the persistent misuse of an electronic communications network or service.Policy changes are set to go live on the 1st March 2017.Main changes are centred on the inclusion of ‘Agent Behaviour’ and their determination to reduce/eliminate ‘Silent and Abandoned Calls’ and ‘Repeated Misuse’ and is set to alter the outbound dialling landscape.
Abandoned Calls
DISCLAIMER: For those of you who are happily divorced, DON’T PANIC! I am not suggesting that you run round to your ex’s and get down on one knee!
I’m talking about ‘Customer’ re-engagement and three scenarios where focus appears to be lacking;